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If your items no arrival or broken
At first, please claim to your Post office/carrier !
Then, please tell us what have been happened.
As soon as we accept your contact, we start reserching program.
Also, we order reserching report to Japan Post co.ltd.
Japan post reserch your ordered items where is and what happened
to contact your Post office.
In this process, your claim to your post office will be evidence and make
response smooth.
Depend on response from your Post office and Customes of your country,
we need 10days-2weeks to answer you how to insure.
about our insurance
our insurance is depend on carrier's insurance about broken/no aarival.
Correspondence about defective product, this is some difference way depend on makers. please contact us.
But about this insurance, outer box of products is not included, sorry.